Dialogue with the stakeholders
The stakeholders are all those individuals or groups who hold an interest in Waste Italia and come into contact with its activity. While taking business decisions, the Corporate Social Responsibility (CSR) takes into consideration any stakeholders' legitimate expectations with the aim of integrating such prospects in the corporate strategies.
The Group’s purpose is to re-map different classes of stakeholders directly or indirectly linked with the corporate activity in order to identify most “strategic” categories and to promote deeper and more structured dialogue. Waste Italia Group strong commitment to implementing initiatives for involving stakeholders is a key element of the operating procedures of every corporate function. During the year, the Group aims at creating moments of dialogue with its key stakeholders.
In addition to customer satisfaction surveys, social moments with employees and events dedicated to sustainability to involve the employees with their families, Waste Italia involved its main customers and suppliers, the local communities and the shareholders in the 2014 sustainability report drafting process, taking into considerations feedbacks received from the previous sustainability report, striving for implementing most of the suggestions received.